Hi there. How can we help you?
We are there for you 24/7, every day via email / messaging or call during shop hours !
Frequently asked questions
When will my order be delivered?
We ship Nationwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days depending on chosen option. You will receive an e-mail after ordering with more information about the delivery.
Please note Your lead time will be as given in your selected items description and for a clearer idea just pop me a message.
Please note below delivery times is forTime in transit with courier and does not include the additional prior lead time given for all made to Order items (as stated on item listing prior to purchase
UK Mainland DeliveriesParcelforce 24 express or Royal Mail Special Delivery next day depending on size & weight* Delivery times may vary (up to 3-6 working days) during promotions and bank holidaysWe can no longer guarantee pre-Christmas delivery.
UK Northern Ireland, Highlands and Islands(Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.)The delivery make take another 2 extra days for Delivery timescale* Delivery times may vary (up to 3-6 working days) during promotions and bank holidays.** Delivery costs may vary depending on size and weight of products ordered.. .
Bespoke wedding flowers orders can be secured with a £30 Booking Fee up to 2 years in advance if you’d like to plan ahead and guaranteed delivery date arranged and secured.
Can I Return my product?
FAQS-Deliveries, Product care and more
FAQS-Deliveries, Product care and more
Returns
Obviously we want you to be delighted every time you shop at Beaux Faux Flower Shop.However if for any reason you aren’t totally satisfied with your purchase, please see the relevant information.
Delivery Information
Due to the delicateness of our floral arrangements & vasesWe have teamed up with Parcelforce and Royal Mail Special delivery to provide a quality service and reliable safe transport for our goods*for large items, please contact our customer service who will be able to provide you a return courier quote.Responsibilities for Returning ItemsPlease note that we do not cover the delivery cost of returns. Items can only be returned if they're in perfect condition .in the original packaging, so please ensure that they are packed well.We reserve the right to refuse a return on any item which is not in the right condition.Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.We are unable to issue a refund for items that are lost or damaged while being returned to us.We therefore recommend that you get proof of postage or a tracking number to follow your parcel and should return be requested please return using same Parcelforce or Royal Mail special delivery Thank YouFAQS-Deliveries, Product care and more
How to return an item from your order?
please contact our customer services at beauxffs@gmail.comPlease note that the customer is responsible to cover the cost of the return, and the return must comply with our terms and conditions and using same Parcelforce or Royal Mail special deliveryThank You
How long will my refund take?
If your return is received in good condition, with not issues your refund should be processed with 3-5 working days,.During busier periods and holiday this turnaround may increase as stated below. If your return is received damaged or without any identification your refund timeframe may be delayed.Please ensure you are sending your return form with the return, to help us identify the return is yours.Our customer service team are on hand to help with any questions or issues you have, they can be emailed.at:www.beauffs@gmail.comReturns and Refunds Regarding non bespoke / personalised goodsIf you change your mind, you can return your product to us within 15days of it being dispatched.Unused and in its original retail packaging.If you wish to return an item you must contact us on: beauxffs@gmail.comFAQS-Deliveries, Product care and moreWe will then refund you within 28days (max) of receiving the returned item.Refunds will be processed onto your original payment method. .- Please ensure all items are packaged securely and sufficiently to withstand delivery in same Box & Packaging item originally sent in .Failure to do so may result in us being unable to refund you.- Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse.- We recommend that you use insured registered parcelforce24 or 48hr delivery and keep the receipt. - We cannot accept liability for goods lost or damaged in transit.
Timescales may vary depending on amount.
- We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card- We are unable to apply discounts after the checkout process has been completed- If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts.If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you.
Faulty / Damaged items
If you believe your item is damaged / faulty please contact usWhen emailing please include a photograph of the damaged/faulty item, and a description of the fault.Please DO NOT attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement. All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours.We are unable to replace or refund items if we are not notified within this time.
Please contact our Customer Service Team regarding a damaged/faulty delivery:
Firstly, we are sorry if you’ve received an item damaged, please email our team at customerservices@abigailahern.com with the following:*Order Number*Item Name*An image for the damage item.Please keep all packaging and items until the issue has been resolved.Please do not return any damaged items without speaking to a member of the Abigail Ahern team first, as we are unable to refund any return costs.
Non Refundable Items
Special bespoke Order items personalised with differentFlowers.,Colours and or style with: please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed and can not be returned or refunded. -Items ordered with a customer's own choice of fabric, colour or material cannot be cancelled, returned or refunded once purchased.DELIVERY OPTIONSPlease note below delivery times is forTime in transit with courier and does not include the additional prior lead time given for all made to Order items (as stated on item listing prior to purchase )
UK Mainland Deliveries
Parcelforce 24 express or Royal Mail Special Delivery next day depending on size & weight* Delivery times may vary (up to 3-6 working days) during promotions and bank holidaysWe can no longer guarantee pre-Christmas delivery.
UK Northern Ireland, Highlands and Islands
(Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.)The delivery make take another 2 extra days for Delivery timescale* Delivery times may vary (up to 3-6 working days) during promotions and bank holidays.** Delivery costs may vary depending on size and weight of products ordered.. .
Made-to-order products
Vinyl flooring, artwork, some furniture & lighting) Lead times vary for made-to-order products and will be listed on individual product pages if applicable.
Here are some of the most frequently asked questions we receive:
How do I care for my flowers?
If you're receiving your wedding flowers well ahead of the big day, there's no need to worry about how to store them!
We’ve got just the solution to keep your blooms looking gorgeous. Arriving beautifully boxed and tissue-wrapped.
Your flowers will carry a delightfullight scent that adds a special charm.
With a little care, your bouquet can become a treasured keepsake, reminding you of your unforgettable celebration for years to come.
To ensure your flowers stay in tip-top shape, store them in a sealed box, away from direct sunlight.
This simple step helps prevent dust from settling and keeps them looking fresh and vibrant.
Just like any cherished fabric, minimising exposure to light, heat, and smoke will help maintain those stunning colours.
For extra protection, consider placing your bouquet in a vase inside the box. This keeps the petals from getting crushed and preserves their lovely shape.
If you happen to notice dust collecting on your flowers, a gentle swipe with a feather duster can quickly revive them.
For any marks, a quick rub with a baby wipe usually does the trick.
And a special tip for calla lilies -
These exquisite beauties need a bit more TLC!
Keep them completely boxed and shielded from light, as they can discolour quickly if exposed to heat or artificial lighting.
To maintain their elegance, we recommend storing them in an airtight box tucked away in a dark cupboard, far from extreme temperatures.
Follow these simple steps, and your wedding flowers will remain as breathtaking as the moment you said "I do"!
FAQS
1. What materials do you use for your arrangements?
Our bouquets are crafted from premium artificial silk flowers, designed to capture the beauty and essence of nature while maintaining their elegance for years to come. We utilise a variety of high-quality materials, ensuring a stunningly realistic look that will stand the test of time. They won't wilt or fade like real flowers, making them a cherished keepsake of your special moments or a beautiful addition to your space.
2. How do I keep them looking wonderful?
To preserve the beauty of your flowers, gently dust them with a soft cloth or use a hairdryer on a cool setting. Keep them out of direct sunlight to protect their radiant colours and ensure they remain a lasting symbol of joy.
3. Processing times
Please note : This is item is for the flower arrangement only - There are vase options which can be purchased separately see Vases & Planters Category
Please confirm if you require a flat back to your arrangement for placement against in the comments and we will make required adjustments for you
Please just get in touch
If there is a bespoke design you would like us to create or any colour changes to the design in our shop to discuss your ideas for either Weddings or Home arrangements.
we’d be delighted to help
Best wishes
times vary depending on the complexity of the order, but most arrangements are shipped within 7-10 business days.
Custom orders may require a little extra time. Rest assured, we'll keep you informed and inspired throughout the journey!
4. Do you offer bulk or wholesale orders for weddings and events?
Absolutely! If you're envisioning a wedding or event filled with beauty and elegance, we offer bulk pricing for multiple bouquets or arrangements.
Please reach out to us for details on pricing and lead times. Together, we'll bring your vision to life and ensure your special day is everything you've dreamed of.
What Do I Do With All Of These Flowers?!
Unsure what to do with your artificial wedding flowers after the excitement of your special day dies down?
Don’t bin them just yet – we have a few handy tips for you that make good use of your wedding bouquets and buttonholes.
Silk flowers can last forever if stored and cared for properly, so why not take advantage of this?
The possibilities for up-cyclingartificial flowers are endless.
Silk flowers are so durable and versatile that they can be used in hundreds of different ways but we think the following ideas are some of the best reuses
Donate them
Why not donate your bouquet to someone who is in need? There are so many brides out there struggling to pay for all of their weddings, why not donate it to someone who will make use of it?
What can I do if my item (or part of it) is damaged in transit?
Faulty / Damaged items
If you believe your item is damaged / faulty please contact us When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please DO NOT attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement. All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours. We are unable to replace or refund items if we are not notified within this time.
Caring for your flowers
How do I care for my flowers? If you're receiving your wedding flowers well ahead of the big day, there's no need to worry about how to store them! We've got just the solution to keep your blooms looking gorgeous.Arriving beautifully boxed and tissue-wrapped, With a little care, your bouquet can become a treasured keepsake reminding you of your unforgettable celebration for years to come.
To ensure your flowers stay in tip-top shape, store them in a sealed box, away from direct sunlight. This simple step helps prevent dust from settling and keeps them looking fresh and vibrant. Just like any cherished fabric, minimising exposure to light, heat, and smoke will help maintain those stunning colours. For extra protection, consider placing your bouquet ina vase inside the box. This keeps the petals from getting crushed and preserves their lovely shape.If you happen to notice dust collecting on your flowers, a gentle swipe with a feather duster can quickly revive them. For any marks, a quick rub with a baby wipe usually does the trick.and loosen any storage creases to fabric with a gentle blow of your hairdryer on a low setting will help
And a special tip for real touch calla lilies - These exquisite beauties need a bit more TLC! Keep them completely boxed and shieldedfrom light, as they can discolour quickly if exposed to heat orartificial lighting. To maintain their elegance, we recommend storing them in an airtight box tucked away in a dark cupboard,far from extreme temperatures.
Follow these simple steps, and your wedding flowers will remain as breathtaking as the moment you said
I DO !
Wedding flowers bookings planned ahead cancellation / refund terms and conditions
Below info as follows:
CANCELLATIONS TERMS
If you've not yet received your flowers and you decide you no longer need them, simply inform us of your wish to cancel, though please be aware that all orders are booked into a tight calendar schedule and goods are ordered well in advance to fulfil orders, our team work tirelessly to fulfil orders in a timely manner.
Please note your flower bookings are made to order so we would like to be informed of any major changes to colours / styles with at least 6 weeks notice of your confirmed delivery date. (we will of course endeavour If we can with any last minute small changes/additions to best of our ability and time )
Please note that all orders are booked into wedding date order and stock is ordered in advance to coincide with your wedding date / arranged delivery date therefore;
There is a 20% cancellation fee on orders if you're cancelling from the booking date & up to 6 weeks before your confirmed delivery date.
Should you cancel your order - within the 6 weeks prior to your agreed arranged delivery date the retention fee will be 50% of the total order value.
Any cancellations for last minute bespoke orders that are placed with 6 weeks or less till wedding date stated will not be eligible for a refund under any circumstance due to the fact these are last minute orders and extra stock and labour costs that incur within the workshop.
RETURNS TERMS
If for any reason there is a problem with your order received could you please contact immediately and i will rectify it as soon as possible it must be received back within the 7 working day time frame
Returned Customised /bespoke items - that have had for example colour changes, added colours/flowers and/or items that have added extras etc,
Non Refundable Items Special bespoke Order items personalised with different flowers., Colours and or style with: please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed and can not be returned or refunded. -Items ordered with a customer's own choice of fabric, colour or material cannot be cancelled, returned or refunded once purchased.
I do not refund original postage so please return via insured courier only so you can claim if lost or damaged in transit return
Beaux Faux Flowers Shop is also not responsible for return postage costs nor liable for any damaged or lost items on transit back to me and will not refund any monies until all the items arrive back to me in the perfect condition they were dispatched to you.
There will also be no refunds after stated wedding date or booking fee refunds for fully cancelled wedding dates.
In accordance with the Sale of Goods Act, “personalised goods or goods made to a consumer’s specification” (including all bespoke custom orders placed on the website or via email), are non-returnable. This is a non-negotiable policy, and we do not operate on a sale or return basis. It is crucial that you provide all the necessary details when placing the order to ensure that the flowers are created exactly as you envision them.
All our wedding flowers and arrangements are handcrafted using new, high-quality flowers that undergo rigorous inspection before use.
The photographs provided are for illustrative purposes. Due to the handmade nature of our products, there may be very slight variations in the final outcome.
In accordance with the Sale of Goods Act for personalised goods or goods made to a customer specification, we only accept returns of items that have been supplied incorrectly or are faulty. However, please note that every item we create or supply is meticulously inspected to ensure its perfection before it leaves our premises. A sale or return policy is not applicable to bespoke items. We provide a personalised service, and all our designs are tailored to your exact requirements. This process requires time, but it ensures that you receive precisely what you have requested. Consequently, we cannot guarantee a sale or return on bespoke items
Policy / Privacy Notice
Privacy notice
- At Beaux Faux Flowers Shop, we value your personal information greatly. When you visit our website and make purchases, we prioritize your privacy and take all necessary steps to protect your personal data.
- To ensure transparency, we invite you to review our privacy policy. This document provides insights into our practices, the information we collect, its intended purpose, and the measures we take to safeguard it.
*Purpose of Personal Data Collection:*We collect personal data to enhance your shopping experience. By utilizing your information, we can personalize product recommendations, provide valuable resources, and deliver exceptional customer service.*Types of Data Collected:*To provide exceptional customer service, we only collect data that is highly relevant to your interactions with us. Key information includes:- Full name- Address details- Email address- Wedding or Event*Organisation and Storage of Data:*To enhance your experience, we organize relevant information, such as previous product purchases, purchase dates, and product specifications, into a secure personal area. This allows you to conveniently and efficiently access your account.*Registration Benefits:*Registering with us provides personal benefits, although it is not required for shopping. By entering your name, address, email address, wedding date, and a password, you will create a secure personal account. This allows you to sign in using your email and chosen password each time you visit our store.**Data Sharing:**We do not share your personal data with third parties without your explicit consent. Our payment gateway via wix handles all payment-related transactions, and we do not have access to your payment details, account information, or debit or credit card details.We prioritise the utmost security and confidentiality when handling our customers’ personal data. Rest assured that Beau Faux Flowers strictly adheres to ethical guidelines and will never sell or share your contact information with any third party.While we may disclose your address details to authorised shipping organisations, these entities are fully cognizant of our stringent security protocols designed to safeguard your personal information. In the rare event of a law enforcement request, we may be compelled to disclose your data to such authorities.To ensure the protection of your personal data, we employ a comprehensive security framework that encompasses both technical and physical measures. These measures include positive tactical security protocols to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.All information stored on our online platform is encrypted, necessitating the acceptance of the SSL Certificate and the use of an SSL-enabled browser such as Firefox, Chrome, Safari, or other comparable providers. This ensures the confidentiality of data and information inputted by users. To enhance your security, we recommend using a responsible password that incorporates a combination of letters and numbers and employing a secure internet browser.Accuracy of Personal InformationAt Beaux Faix Flowers Shop, we value the accuracy and completeness of your personal information for its intended purposes. You have access to a secure personal area where you can conveniently modify your information at any time.Cookies and Other TechnologiesWhen utilising our website, you may encounter cookies, which are small data files that establish a connection between your personal computer and the website. These cookies enable us to understand your preferences and provide you with a seamless user experience.Should you have any inquiries regarding our privacy policy and its protection of personal information, please do not hesitate to contact us via email.As previously mentioned, we take the protection of your data with utmost seriousness and will promptly respond to any inquiries.We reserve the right to modify our privacy policy, so please periodically review this page for any significant updates. In the event of any substantial changes, we will ensure that all customers are promptly informed.
Wedding Florals Booking Information
Ready to bring your wedding vision to life?
Fill out the form below to tell us all about your special day — your colours, your style, and your dream bouquet.
For booking ahead to secure you dateThe booking fee is £30 to secure your date via PayPal goods and services or bank transfer and then 1st 50% of balance would be due 6 weeks before your chosen delivery date with remaining 50% balance then payable 10 days before agreed delivery date
Bookings are open up to 3 years in advance, so it’s never too early to secure your date!
Get in Touch !